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If you are a parent or guardian of a student in CCPS, you will automatically receive SchoolMessenger (SM) notifications to the email address and phone numbers (home, cell, and cell2) that are on file for you in Home Access Center (HAC). The email address and phone numbers that reside in HAC are sent to SchoolMessenger daily at 4:30 a.m. HAC is the only system where you may update your contact information.

In SM, you may customize how you want notifications sent (phone calls, email, and text messages) for the various messaging types (Emergency, Attendance, General, and Surveys), and view messages sent to you within the past 30 days.

It should be noted that when decisions about school closings or delays are made late at night or early in the morning, guardians will typically only receive notifications via email and text. We generally do not make phone calls to guardians outside of normal waking hours.

We recommend that you:

If you’ve followed the instructions for your role and are still not receiving messages as expected, please refer to troubleshooting tips.