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Guardians and Employees

If you are both an employee of CCPS and a guardian of one or more students in the system, you will automatically receive SchoolMessenger (SM) notifications sent to guardians to the email address and phone numbers (home, cell, and cell2) that are on file for you in Home Access Center (HAC). You will automatically receive SchoolMessenger (SM) notifications sent to employees to the email addresses (work and personal) and phone numbers (phone, personal cell, and other) that are on file for you in Employee Access Center (EAC). The email addresses and phone numbers that reside in HAC and EAC are sent to SchoolMessenger daily at 4:30 am. HAC is the only system where you may update your guardian contact information. EAC is the only system where you may update your employee contact information.

In SM, you may customize how you want notifications sent (phone calls, email, and text messages) for the various messaging types (Emergency, Attendance, General, and Surveys), and view messages sent to you within the past 30 days.

It should be noted that when decisions about school closings or delays are made late at night or early in the morning, guardians will typically only receive notifications via email and text. We do not generally make phone calls to guardians outside of normal waking hours. However, employees will receive phone calls in addition to emails and texts any time a decision is made. In these cases (when an early morning or late-night decision is made), you will get two sets of notifications: one set of phone calls, emails, and texts as an employee, and then another set of emails and texts as a guardian.

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If you’ve followed the instructions for your role and are still not receiving messages as expected, please refer to troubleshooting tips.